Microware: Sparking Disruption through Virtualization

It also provides free consultancy services in the primary stage to help the customer inspect their current environment and develop an understanding of their technical requirements. The traditional demands of Microware’s customers include hardware recommendation and general end-to-end implementation service request.

Microware has had tremendous success delivering for the conventional demands of its clients including migration to the cloud or a private virtualized infrastructure. However, the company observed that with this traditional approach, the crucial element of monitoring the clients’ environment after virtualization is difficult. Also, most customers often didn’t update their environment after virtualization for about five years, making the infrastructure vulnerable to security threats. To mitigate this, Microware developed an actively managed proactive managed services contract to monitor the customer's environment. This helps the company to construct a good understanding of the loading, health, and patch levels of the customer’s environment. Through this information and a broad analysis of client’s requirement, Microware provides them with a change form on a quarterly or half-yearly basis, informing them of the updates that need to be pushed through the environment in a managed way.

Microware employs a unique blend of professionals that further add value to the company’s work culture and skill sets. The company has a strong pre-sales and implementation team focused on delivering accountability to the projects and drive success for customers’ business. “The way that we do businesses in terms of solutions drives trust within our team, and the structure that we follow checks us from over-committing to our customers and assists us to deliver efficiently,” adds Yang.

Microware’s roadmap for its future endeavors aligns with the company’s core focus on the managed services domain. The company intends to develop a robust and mature managed service portfolio regionally through effectively enabling remote support in the region. With a strong portfolio of infrastructure solutions and managed services, Microware aims to transform their transactional business into a subscription based business and expand further to cater the markets of south-east Asia.